Terms of service

General Terms and Conditions

The General Terms and Conditions of the online store www.gekko.si are drawn up in accordance with the Consumer Protection Act (ZVPot), the Electronic Commerce Market Act (ZEPT), and the Personal Data Protection Act (ZVOP-1).

These Terms and Conditions govern the operation of the online store, the rights of the user, and the business relationship between the provider and the customer.

The online store www.gekko.si allows the online purchase of children’s shoes, as shown on the main page and subpages of the sales program. On the website you can view the full range, item details, and prices.

Before placing an order, the customer agrees to these Terms and Conditions.

Product images are taken by a professional photographer. Patterns may differ slightly from the actual product image, as each ordered product is unique. Colors may also differ slightly due to screen settings.

Provider

The online store GEKKO is operated by:

GEKKO WEAR d.o.o.
Kongresni trg 3
1000 Ljubljana, Slovenia
Company registration number: 3728773000
VAT ID: SI 22391118
VAT registered: Yes
The company is registered in the Slovenian Business Register since April 30, 2010
Bank account (IBAN): SI56 3400 0102 3442 514 (opened on 18.11.2024, Sparkasse d.d., Ljubljana)

Personal Data Protection

GEKKO WEAR d.o.o. is committed to respecting the privacy of its users and will not share their personal data with third parties without user consent.

Prices

All prices in the online store include 22% VAT, displayed on the issued invoice, and exclude delivery costs.
We reserve the right to change prices without prior notice.

Purchase Process Before Placing an Order

  1. Product selection
    Select the desired products by clicking the Add to Cart button.

  2. Cart confirmation / Order summary
    Review your selected products in the cart or checkout (https://www.gekko.si/cart).
    You can adjust quantities, add or remove items, and apply a discount code.

  3. Login
    At this step, you must enter your personal data. Data is used solely for delivery and in accordance with GDPR. Purchases can be made as a guest or by registering an account.

  4. Address
    Enter your delivery address. This can be different from your billing address.

  5. Delivery
    Delivery is provided by GLS courier, to your chosen address or a GLS Parcel Locker.

  6. Payment
    The final step is order review and confirmation. By clicking Confirm Order, you agree to these Terms and Conditions and complete your purchase.

Purchase Process After Placing an Order

  1. Order in queue
    After placing the order, you will receive an email confirming that the order is being processed. Order details and status are always available on the website.

  2. Order confirmed
    The provider processes the order, prepares and ships the goods within the agreed time, and notifies you by email. The email also includes information about returns, delivery delays, or complaints.

Payment Methods

The provider accepts:

  • Various forms of electronic payment by credit cards.

An invoice with a breakdown of costs and instructions for returns is issued in permanent and/or electronic form.
The sales contract (order) is stored electronically on the provider’s server and is accessible at any time in the customer’s user account (My Account).

Delivery

  • Standard delivery is free for orders over €90.

  • For orders under €90, delivery via GLS costs 5,50€.

  • Items in stock are shipped within 5–7 business days.

Returns

You may withdraw from the contract or return goods within 14 days of receipt (in line with Article 43.c of the Consumer Protection Act). Returned goods must be undamaged, unworn, unwashed, and in original packaging.
Send the goods together with the invoice and completed return form to:

GEKKO WEAR d.o.o.
Ulica Koroškega Bataljona 13,
1231 Ljubljana – Črnuče, Slovenia

Refunds are issued within 8 days of receiving the returned goods.

Exchanges

Exchanges are possible if goods are undamaged, unworn, unwashed, and in original packaging.
Send the goods together with the completed return/exchange form and the original invoice (or a copy) to the above address.

Complaints and Disputes

The provider complies with consumer protection legislation and strives to resolve complaints effectively.

  • Complaints may be sent to info@gekko.si or by mail to:
    GEKKO WEAR d.o.o., Ulica Koroškega Bataljona 13, 1231 Ljubljana – Črnuče.

The complaint procedure is confidential.
The provider will confirm receipt of the complaint within 5 business days, inform the customer about the processing time, and update them throughout the process.

Out-of-court dispute resolution

GEKKO WEAR d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent for disputes that may arise.

As an EU-based online retailer, we provide an electronic link to the Online Dispute Resolution platform (ODR):
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

This arrangement follows the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 on Online Dispute Resolution, and amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.