FREQUENTLY ASKED QUESTIONS

HOW DO I CHOOSE THE RIGHT SHOE SIZE?

Finding the right shoe size for toddlers can be a challenge, which is why we’ve prepared a size guide to help you choose the perfect fit. here.

HOW LONG DOES DELIVERY TAKE?

You can expect your package within 2–5 working days. In case of higher order volumes, delivery may take up to 10 working days.

HOW MUCH IS THE SHIPPING COST?

Standard shipping is free for orders over €90. For orders below this amount, the standard shipping fee via GLS is 5,5 €.

ARE RETURN COSTS CHARGED?

We recommend that before making a purchase, you carefully check which size and model will best fit your child. 

Clear and simple instructions, on how to measure your child’s foot correctly, can be found in our guide here.

Still, we understand that buying your child’s first shoes can be difficult. It’s completely normal to sometimes choose the wrong size or model. At Gekko, we know how important it is to find the perfect fit for growing feet. That’s why we offer free returns ali exchanges.

If the product doesn’t fit, you have 14 days to return it unused and undamaged. Please notify us at info@gekko.si and include the completed return or exchange form, which you can findhere. 


You can find additional information about our free returns and exchanges policy here.

HOW DO I RETURN AN ORDER?

If the product doesn’t suit you, you have 14 days to return it unused and undamaged. In case of a return, please notify us at info@gekko.si and attach the completed return/exchange form, which you can find here. 

WHEN WILL I RECEIVE MY REFUND?

It may take up to 14 days for your return to be fully processed.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED OR FAULTY?

If the product is damaged or faulty, please contact us at info@gekko.si and we will be happy to assist you.

WHICH PAYMENT METHODS ARE AVAILABLE?

Payment via PayPal: At the end of the checkout process, you will be redirected directly to the PayPal system, where you can complete your payment.

Payment by credit card: Mastercard, Visa, American Express, and Maestro.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

When your order is completed, a page with order and payment details will appear. You will also receive a confirmation email with your order number.

HOW DO I CLEAN GEKKO SHOES?

Since we know what shoes look like after a day of playful adventures, we recommend brushing them when dry and gently removing stubborn stains from the front rubber. Gekko shoes can be machine-washed at 30°C and air-dried. Do not tumble dry or place them directly on a heat source (radiator, stove). We also recommend using a protective spray to shield the shoes from moisture and dirt. 

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